We are here to assist you but please keep in mind that we rely on self-service to keep our prices low. If we hire a large support staff then we must charge more to cover their salaries. Please, always, Always, ALWAYS browse the website, read the product descriptions and if you do not find your answer, perform a search to see if your question has already been answered before contacting us for support.

We handle pre- and post-sales support rather differently so have addressed each in an individual FAQ:

  • If you need help deciding on a test or placing an order click here for further instructions.
  • If you need information about an order that you have already placed click here for further instructions.