Questions about an order you already placed? Please log into your account and check your order status and order notes as that is where we enter routine information such as whether we have received your payment and shipment tracking info.

General questions, such as “What Happens Next” and “How Long to Receive my Test Results” are well covered in the “After You Buy” section of our FAQ.  If you have any questions about your order that are not answered by our FAQ, please email us via our Contact Us form. Please be sure to include your order number and the email used when you ordered.

Calling and texting for information about a specific order is discouraged as support staff are required to reply by entering notes into your order notes online (which automatically sends a copy to you via email) so it is better for them to have your question in front of them in email form.

Please help us keep our prices low by checking your order and our FAQ before emailing.