常問問題

>常問問題

現代的DNA檢測方便,準確,所以你會 節省了很多錢 通過我們的網站,然後閱讀 在這裡訂購我們的網站上. 我們接受各種 支付方式 包括銀行存款和匯款處理所以不用擔心,如果你沒有信用卡.

如果你從來沒有在網上買過東西,並不能確定哪些點擊按鈕, 我們已經準備好 一步一步的指示有很多圖片.

您可以訂購我們的流行的家庭親子鑑定從權 該DNA Hustisya項目主頁. 如果您需要更複雜, 你可以從我們的訂購 DNA親子鑑定的全系列, 關係和法醫檢驗. 該選項與每個測試解釋,我們有這種粗放 常問問題 進一步的信息和背景.

這裡需要簡單的步驟來從一個完全認可的實驗室獲得DNA親子鑑定:

  1. 訂購並支付本網站上測試. 您將收到一封電子郵件確認您的訂單,其中包括支付指令,如果你選擇了一個離線支付方式.
  2. 我們船舶自動你的DNA採集盒您在您的訂單中指定的地址,然後向您發送電子郵件跟踪信息. 該套件包括容易遵循標本採集指示 — 它並不比刷牙更難. Click for more info about DNA標本採集.
  3. 我們還包括您將用郵寄你的DNA標本到實驗室預地址的信封. 您可以跟踪您的快件到實驗室,讓你知道當它到達.
  4. 該實驗室將處理您的測試中 2-3 對於大多數的測試天.
  5. 我們會立即通過電子郵件發送您的測試結果. 如果您訂購硬拷貝用一個法律測試, 經過公證的報告將通過郵件跟進.

這是所有有給它! 沒有難度比訂購手機或香水onlilne. 我們認識到,電子商務仍然是相當新的很多人,所以邀請你進入一個慣例秩序,使你可以探索所有的選項. 你將不會被收取任何費用. 請使用客戶備註區域,表明它是一種實踐秩序,使我們不會與您聯繫,詢問到是否需要幫助完成您的訂單.

歡迎聯繫我們,如果您需要進一步的幫助. 點擊 這裡 對於有關請求預先指引- 和售後客戶支持.

我們在網上運行,但仍然有很強的社會聯繫. 我們完全授權,並與貿易部註冊 (DTI) 所以你可以檢查我們的記錄很容易的. 我們所熟知我們的同事在全國PNP DNA犯罪實驗室和, 事實上, 他們指我們的情況下. 我們是在扶輪社等社團組織活躍.

我們以實惠的DNA測試,以便為整個菲律賓網上操作. 是根本不存在需要承擔昂貴的旅行利用現代DNA檢測. 這是很簡單的採集DNA樣本在你家的隱私,或在您的律師的辦公室. 事實上, 你已經離開你的DNA幾乎到處走, 就像你的指紋. 事實上, 指紋包含你的DNA,以及.

歡迎您訪問我們的羅哈斯市, 卡皮斯.

如果你還在緊張, 你也可以考慮通過信用卡或PayPal支付,這樣就可以啟動充電回我們不應該執行的承諾.

該 #1 我們不斷地問問題: “你的DNA親子鑑定和測試關係為什麼價格如此之低?” 這就是詢問我們是否是一種禮貌的方式 “真的“? 如果你是安全有序的東西從我們的DNA測試一樣重要? 如果你要獲得高品質的測試? 如果有一個catch?

我們的價格低是由於多種因素的組合. 首席那些是我們高效忙模型和規模經濟. 與Amazon.com和Lazada.com.ph, 我們專門銷售網絡,並提供我們的網站上的大量信息,所以我們並不需要大量的工作人員. 這也讓我們能夠為整個菲律賓 (超越). 這在很大的客戶群,大大降低了每個客戶我們的成本傳播我們的成本.

我們的DNA檢測利用了 現代的DNA標本採集 可以很容易地在家裡或執行您的律師的辦公室. 這也節省了我們的客戶一噸的錢在旅行和法院出場費.

我們選擇傳遞給我們的客戶儲蓄,因為我們相信在經濟實惠的DNA檢測的力量,促進司法公正菲律賓. 我們對待親子鑑定作為一種社會福利計劃而不是商業. 因此, 我們只需要費用後盈虧平衡, 賺不到一本萬利.

你是 完全安全” 在訂貨從我們的網站進行DNA測試,並會節省很多錢這樣做.

Ship on Monday by courier and you will typically have your results that Saturday for routine paternity tests. Our laboratories are highly automated and so are quite fastThey typically require just 2 要么 3 (加工) days to process specimens for routine paternity tests. 添加了半天為我們進行最後審查和通過電子郵件發送結果. 所以總的時間讓你得到你的測試結果是大約一個星期,當你通過快遞服務發送您的標本實驗室.

掛號信是速度較慢,但成本只有P150-200. 我們故意不捆綁運費到我們的測試的價格,以便與極其有限的財政資源客戶端仍然可以負擔得起我們的高品質DNA檢測.

We do our best to pack your testing supplies within one business day of our receipt of your paid order. Please remember that shipper acceptance and cutoff times tend to be somewhat loose in the Philippines so it is best to assume that the actual shipment of your supplies begins the the first business day after we pack your order.

Free shipping is via Registered Mail which can take anywhere from 3 days to a week to reach you depending on your location in the Philippines. Expedited shipping of your testing supplies via courier service is available as an option when you checkout. International shipments take a little longer, of course.

Shipping time is highly variable and beyond our control. We provide a tracking number so that you know where your supplies are and when they are due to arrive. Please monitor your shipment in case the courier has difficulty locating your house.

If you are considering a Chain or Legal test, we strongly encourage you to consult with an attorney and to have that attorney contact us before ordering. The tests themselves and notarized reports meet the highest standards so that is not the issue. 寧, our concern is that attorneys vary widely in their experience with DNA evidence as do the courts and government agencies that hear cases. It is therefore prudent for us to briefly discuss your specific case with the person you are entrusting to present your evidence. We do not charge extra for this service.

一般來說, the more important the outcome of the test is to you, the more likely you will benefit by consulting an attorney before selecting your test. A few possible exceptions come to mind:

  • When an inexpensive Informational test provides immediate benefits such as peace of mind or perhaps as a first-line defense against nuisance complaints.
  • When you are performing the test for well-defined official purposes such as immigration and are not otherwise using the services of an immigration attorney. The embassy of the receiving country will provide you well defined procedures which we follow precisely.

In the Philippines, the Integrated Bar can assist you in locating a qualified attorney that fits your financial circumstances. We strongly encourage you to at least make inquiry.

我們提供 links to the IBP website in the reference section of this FAQ.

We are required to remind you that we are not attorneys and therefore are neither qualified, nor permitted, to offer legal advice.

匿名DNA檢測的目的是保護試驗參與者的身份. 而 秘密DNA測試 使用DNA發現的標本,不需要測試參與者向意識到,他們正在參與DNA檢測. 這可能是既可能適用於您的情況 — 你可能在從一些或所有參與者的保持測試過程秘密與進行匿名脫氧核糖核酸測試.

有不同程度的匿名性. 這是很容易讓我們留下您的姓名時,將測試報告. 這是很難, 但通常可能, 你是匿名狀態. 這裡有一些建議,以幫助您維護您的匿名:

  • 告訴我們早期對您希望匿名進行測試,讓我們不要問可能危及你有能力這樣做的問題.
  • 想在行動之前,因為它是不可能取消門鈴. 不要隨意對你的情況,使我們負責獲取有關參與者的進一步信息資料. 不是需要在我們的客戶信息表各個領域的個人知識 (a.k.a家) 測試. 如果你認為某個項目可能危及你的匿名, 我們鼓勵你問我們是否需要在灌裝前.
  • 結算聯繫人不能匿名測試的參與者,因為他是測試的主人. 店主保證遵守我們的使用條款,並接收所有退款因此必須準備根據要求出示身份證. 只需選擇別人沒有測試作為結算聯繫人.
  • 我們沒有辦法知道實際的測試參與者生活在限制DNA檢測的國家或位置,除非你告訴我們這樣的. 我們不要求送貨地址,如果我們什麼都沒有出貨, 例如,當一個客戶端以前已經購買測試設備或選擇本地採購耗材. 它也完全可以買你的測試設備,然後下令實際測試一個不同的名稱和地址.
  • 同樣, 我們不知道,孩子是未成年人,除非你告訴我們他/她的出生日期. 如果您指出測試參與者是未成年的孩子,並沒有使用 “發現” DNA如牙刷或組織, 那麼他們的監護人必須簽署,表明他或她對未成年子女的DNA收集批准. 匿名仍然可以不包括在測試中的母親,以便她可以簽她同意的情況下維持.
  • 請考慮使用 “發現” DNA在直接獲取樣本的情況下,需要知情同意的核查, 如用較小的孩子. 我們提供的DNA替代來源各式各樣與開展 秘密DNA測試.
  • 你可以啟動了,如果你犯了一個錯誤. 下新訂單,然後讓結算聯繫授權我們給他/她之前支付適用於它. 我們保留收取行政費用,以彌補我們的權利.

我們不經常挑戰對他們的識別我們的客戶, 年齡和位置. 然而, 如果你引起我們的關注, 我們不得不請求ID的權利和義務, 證明了作為一個未成年人的監護人的人是如此之, 等等. 如果您的付款是不可逆, 我們需要確認,以便使退款的結算聯繫人的ID,除非他或她在訂購時為我們提供一個密碼. PayPal和信用卡/借記卡交易所以通常不需要ID幾乎都是可逆.

再次, 規劃的關鍵是保持完全匿名,以便獲得最佳效果, 請在訂購與我們洽談您的情況.

秘密DNA測試是不一樣 匿名DNA測試. 揭秘DNA檢測化妝使用中發現的DNA — DNA的替代能源, 有時被稱為謹慎的DNA試樣, 不要求提供所述樣品的人知道,脫氧核糖核酸測試正在進行. 而 匿名DNA檢測 是旨在保持測試參與者的秘密身份的行政程序. 這可能是既可能適用於您的情況 — 你可能在從一些或所有參與者的保持測試過程秘密與進行匿名脫氧核糖核酸測試.

口腔拭子是取得DNA證據的最可靠,最簡便的方法. 不過,他們要求的測試參與者還活著合作. 你可以考慮謹慎收集DNA的替代能源時,口腔拭子是不實際的,由於測試對象被去世或不願參加測試.

請仔細閱讀我們 可排序 & 替代DNA來源的檢索表 其目的是幫助您選擇DNA的最便宜的來源,適合你的情況.

Buccal (口) swabbing is highly accurate and super simple to perform. The FBI and police agencies all over the world use it. You see it on the crime shows on TV. Your DNA is the same everywhere in your body so there is no reason to puncture your body to obtain blood samples for DNA testing.

We provide written instructions and are available to supervise via video chat (Skype or Facebook) if you are nervous. Swabbing does not differ between Home and Legal tests: 插入拭口, 擦面頰 10-20 時, 讓幹棉籤, place them in the envelope, 然後密封. Simple stuff we think you’ll agree.

Where the process differs is that specimen collection for Legal tests is witnessed and carefully documented in order to assure authenticity so that the results are acceptable for official purposes such as evidence in a court of law. 也, the lab retains your records for a few years in case testimony is needed in court. We discuss this is greater depth in our blog posting.

You do not need an export license to send your specimens however you may be asked to prove that they are not infectious. If so, a simple statement from your doctor will suffice: SAMPLE SPECIMEN IS NON-INFECTIOUS AND NON-HAZARDOUS

Shipping regulations are complex and may not correspond tocommon sense”. 例如, a licked envelope used for shipping purposes does not require certification. 然而, the exact same envelope being sent to our laboratory for analysis would require certification that it is not infectious.

FedEx and DHL locations in major cities are more likely to request certification than your neighborhood post office. It somewhat depends on the particular staff member, the latest news of disease outbreaks, how you describe your shipment, and whether you’re sneezing or coughing at the shipping counter. When we prepare the shipping documents on your behalf, we are very clear that these are human specimens for laboratory analysis and so you should be prepared to prove that they are non-infectious when you tender your shipment if requested.

The total cost of a duo test and a trio test is about the same (for the same level of accuracy). It’s simply that the costs are in different places.

A duo test uses less chemicals and equipment time. 然而, analyzing the results of a duo test requires far more computer and people time in order to obtain the same level of accuracy in the absence of the mother’s DNA. Forensic scientists are expensive!

Some labs report duo tests at lower accuracy in order to advertise a low pricedloss-leader”. The AABB only requires 99.1% probability of paternity for non-exclusions. This means that there is nearly a 1 in 100 men match and would not be excluded.

We require our labs to provide a minimum of 99.99% probability of paternity. This greatly lowers the probability to 1 in 10,000. We require our labs to test additional loci or even to perform expensive micro-array SNP testing at no additional cost to you if necessary to hit that number. So there is no savings to be had in duo testing.

A trio test is clearly superior and so one should insist that the mother participate unless she is deceased or refuses to cooperate.

所以,你可以 100% 相信在您的測試結果的準確性, 每個測試參與者被處理使用完全不同的人員和設備兩次,每次測試. 然後,法醫的結果進行比較,以確保測試正確執行. 有沒有需要另行付費服務.

實驗室不經常犯錯誤. 2x雙盲測試的目的是對付那些罕見的情況下,當出了問題,這樣你會在你的DNA親子鑑定的結果完全有信心.

The address to which you send your specimens varies with the test that you order so we include a pre-addressed envelope with your testing supplies. To prevent unpaid specimens from being received for processing, we cannot provide that address prior to receiving your payment. We also include the phone number in case you wish to ship by courier service.

We contract with the finest laboratories in the world. 不幸, there are none in the Philippines that meet our exacting specifications. Not even St. Lukes. 事實上, the domestic labs sometimes refer clients to us because our contracts provide for rapid, highly accurate services at extremely low cost.

Frankly, the lab can be on the moon as long as your local post office delivers there at a cost of around P150 and we get the results back to you in the time indicated in our product description, with results in as little as 1 week if you can afford to ship by FedEx or DHL. Express shipping is also available from your post office. Ask for EMS.

Our laboratories are as close as your local post office. 要么, if you prefer, couriers can pick your specimens up at your home or office. FedEx does not charge for pick-up in the Philippines.

We have a library of example DNA test reports that you may freely download to see how results are reported. 下載是作為可接零成本的產品處理 這裡. 我們邀請實驗室提供額外的樣本報告,非常感謝他們的支持.

Note: We do our best to update the prices in this table when changes occur in the ordering system however in the event of a discrepancy, the ordering system will be considered the authoritative source. Please notify us of any discrepancies.

DNA的來源描述包裝和運輸成本每樣 (在PHP₱)成功率
牙刷風乾的牙刷 30-60 分鐘.船舶紙信封.5000一般到良好
釘子 (手指 / 腳趾)新鮮修剪指甲 5-10 剪報船舶塑料自封袋.5500好非常好
耳垢棉籤或棉條.船舶紙信封.5500好非常好
所用面巾紙鼻黏膜 / 手帕紙張信封的地方.船舶紙信封.5000好非常好
血跡創可貼, 血跡斑斑的組織 (不棉球和婦女衛生巾)染色標記地點. 船舶紙信封.5750好非常好
剃須刀 (電動或一次性)從電葉片 (有如果有剪報) 或全部一次性剃須刀.船舶紙信封.6000一般到良好
精子 / 織物污漬精液織物染色標記地點織物和船舶防污面料馬克位置用紙包.6000好非常好
精子 / 從精液安全套避孕套的內拭子盡快.紙張信封船舶拭子.5000好非常好
無糖口香糖優選作品最好.不要用手指觸摸膠. 船舶塑料自封袋.6000一般到良好
衛生棉條和衛生巾允許發貨前幹船舶紙信封.6000公平的非常好
血濾紙 (60 天或更新鮮)什麼樣的男人, 矩陣或羊皮紙船舶紙信封3500優秀
血液 (整個)醫療真空採血管抽血.船舶在原有管.3500優秀
精子 / 精液 - 新鮮或從精子庫冷凍新鮮精液的液體或精子庫冷凍.吸收液體倒在乾淨的棉籤. 風乾 1 小時. 船舶紙信封.4000優秀
發帶根根 (毛囊) 必須附. 需要 6-10 毛.船舶塑料自封袋.6000公平
不忠 / 法醫樣品樣品例如數組. 內衣, 其中,DNA來源不明, 看不見的或潛在混合.來電洽談. 在紙袋船舶項目.詢問價格一般到良好
煙頭2 至 4 煙頭船舶紙信封.5750可憐的好
玻璃杯, 易拉罐, 塑料瓶或吸管各種物品喝酒項目。.發送如果可能的話實際的項目. 除此以外, 其中,DNA被懷疑用蒸餾水浸濕的棉籤拭子區. 讓乾燥的棉籤在紙上船.5500充滿變數
骨 (來自身上挖出)腓骨股骨或, 至少一個4英寸的部分.來電洽談詢問價格適合線粒體DNA
核DNA的來源差
骨 (不是從體內挖出)腓骨股骨或, 至少一個4英寸的部分.用乾淨的刀片. 船舶上或保存乾冰.詢問價格適合線粒體DNA
核DNA的來源差
組織樣本保存在石蠟從病理實驗室組織樣品或包埋在石蠟中. 非防腐處理.船舶塑料自封袋.6000好非常好
磨牙, 前臼齒或犬首選.來電洽談. 船舶紙信封.7500+適合線粒體DNA
核DNA的來源差
牙縫拉線不要用手指觸摸牙線.來電洽談6000+公平
臍帶 (幹的)必須包括母親口腔拭子到asreference DNA樣本使用船舶在紙信封或保存.5000好非常好
服裝帽子, 棒球帽, 內衣, 頭巾.來電洽談. 船舶在紙袋.詢問價格充滿變數
胎兒死亡為了檢測母體DNA的唯一. 成功與胎兒的年齡增大.來電洽談6000充滿變數
驗屍組織驗屍官樣本, 殯儀館.歡迎來電洽談. 在或保存乾冰.7000充滿變數
舔信封/郵票賀卡或字母.船舶紙信封.6500可憐的公平

There are three reasons to sign-up for an account:

  1. To order tests
  2. To leave comments on our blog
  3. To download sample test reports and other free items

You can sign-up for an account either before ordering a test or as part of the ordering process. We encourage you to sign-up first as it makes it a bit easier to assure that you enter all the necessary information and thus avoid delays in processing your future orders.

Click here to open the account sign-up/log-in form. You can also access it from the sidebar of this and many other pages.

注意: 聰明的錢可能暫時不可用 在我們等待我們的續卡. 歡迎您,如果您遇到任何問題,利用匯款處理,並沒有信用卡, 借記卡, 或PayPal帳戶. 很抱歉給您帶來不便.

我們接受信用卡和PayPal, 而且還提供了多種線下支付方式為許多菲律賓人不用信用卡. 對於離線支付, 我們提供的訂單確認電子郵件帳戶號碼,當你下訂單時自動發送您的詳細說明. 請及時支付未付訂單到期,由計算機自動刪除.

有沒有當你存到我們的精明理財帳戶BDO或智能電話中心支付加工費. 您可能會被收取使用手機或在padala然而,該費用通常比匯款處理器小得多做出智能的錢支付一小匯費 (lhuilliers) 收費. 信用卡/借記卡和貝寶是支付你的最快,最方便的方法. 不幸, 他們收取了近 5% 處理支付,我們必須傳遞給你那些收費.

我們也接受西方聯盟和許多其他匯款處理器,包括: Cebuana Lhuillier的, 中號Lhuillier的, 和Palawaan當舖. 如果這些都不方便, 我們很高興地考慮別人,只要他們在羅哈斯市的插座, 卡皮斯所以請確認您選擇了一個人在這裡的辦公室. 或者通過我們的聯繫方式給我們發電子郵件,以確認我們訪問前發送付款.

許多菲律賓人沒有信用卡,所以我們有精明理財合作,使您可以方便地從手機或任何的交 20,000+ 支付地點. 沒有匯費,如果你在BDO或智能無線支付中心. 請告知我們,如果你知道不收取處理精明理財款項,以便我們可以在這裡一一列舉了其他地點.

我們不能在此時接受支票或COD支付. 不幸, 我們不能提供延期付款計劃,無論是.

We automatically ship your DNA collection kit to the address you specified on your order and then update your order to include tracking information and email you the same.

Your kit includes simple instructions for collecting your specimens and a pre-addressed envelope which you use to mail them. You can read more about that 這裡.

You will receive your test results by email and, if you ordered a Legal test with hardcopy report, receive a notarized report in the mail as well.

我們的客戶創造價值的速度和效率,因此希望快速處理他們的訂單. 沒有太多的時間來改變你的想法,所以請絕對肯定要訂購和測試您所訂購. 請通過我們的網站仔細閱讀,並與任何剩餘的問題聯繫我們.

我們如果您訂購了錯誤的測試您的付款通常適用於不同的測試或您的情況發生變化. 然而, 為了保護自己免受欺詐和我們的服務盜用, 我們一般測試後物資已經運不退還訂單. 在特殊情況下, 退款可以在DNA Hustisya項目的自由裁量權加以考慮,通常將受到行政和手續費, 它的量與測試而變化,你的情況已經沿著在測試過程中在多大程度上進行. 部分付款和存款通常不予退還. 如果服務已經按你原來的順序完成不退款可以發出.

如果你有質疑測試結果的有效性正當的理由, 我們將與您一起解決您的問題. 沒有一個制度是完美的. 然而,在我們的實驗室管理的情況下足夠接近完美,我們不能證明重新運行測試 “只是要確定。” AABB認可的實驗室遵循嚴格的案件管理程序.

標本在實驗室收到有條形碼及配套條碼放置在您的客戶信息表上. 這些條形碼是在每個處理階段掃描. 還有無形中為mixups沒有機會.

我們甚至更進一步,以確保即使在最稀有的實驗室誤差不能影響結果: 我們測試每一位參與者2倍 其結果是由法庭科學家報告結果相比前.

  • 鏈產銷監管 (CoC) refers to the order of places where, and the persons with whom, physical evidence was located from the time it was collected to its submission at trial. All evidence, not just DNA, is subject to challenge so it is of the utmost importance that CoC be properly documented.
  • Tests are named for their intended usage:
    • 情報的 測試 also known as 家, Personal Knowledge and PK tests, are steeply discounted but otherwise use the same laboratory equipment and personnel as Chain and Legal tests. The chief difference is that the labs will not issue notarized reports so as to not interfere with their higher profit business.
    • 鏈產銷監管 測試 保持鏈的保管,這樣的測試結果是法庭採納. We are unique in offering you the option of deferring the cost of obtaining a hardcopy of the notarized test report until you are certain that you are going to court. You will still receive a notarized report by email. 法院是昂貴而緩慢. 大多數客戶只需要親子鑑定證明,以改變他們的生活.
    • 法律 測試 preserve the chain-of-custody and include a hardcopy notarized report. We highly recommend that you discuss this choice with your attorney prior to spending the extra money.
    • 移民 測試 are conducted precisely to the standards of the country which is requesting proof of paternity. 我們的測試和程序移民當局在世界各地廣為接受的, 包括美國.

NATIONAL COMMITTEE ON LEGAL AID:

電話: +63 (02) 631.3014 locals 120, 122, &123
Telefax: +63 (02) 631.3013
Website: www.ibplegalaid.org

The Integrated Bar of the Philippines

The Integrated Bar of the Philippines (IBP) can assist you in locating a qualified attorney that fits your financial circumstances. You need only ask. Many communities have IBP chapters. 點擊 這裡 to go directly to the IBP list of chapters on their website. If there is not a chapter in your area, you should contact the IBP main office in Manila.

The IBP states that:

Legal Aid is not a matter of charity. It is a means for the correction of social imbalances that may and often do lead to injustice, for which reason it is a public responsibility of the Bar.

So don’t be shy about asking them for help.

We take privacy seriously and so take many measures to ensure your privacy and the confidentiality of any transaction you make with us—online and in all other communication methods that we use. Our Privacy Policy can be found 這裡. European clients will be interested in our Safe Harbor Privacy Policy found 這裡.

We are here to assist you but please keep in mind that we rely on self-service to keep our prices low. If we hire a large support staff then we must charge more to cover their salaries. , always, Always, ALWAYS browse the website, read the product descriptions and if you do not find your answer, perform a search to see if your question has already been answered before contacting us for support.

We handle pre- and post-sales support rather differently so have addressed each in an individual FAQ:

  • If you need help deciding on a test or placing an order click 這裡 for further instructions.
  • If you need information about an order that you have already placed click 這裡 for further instructions.

eCommerce is still relatively new in the Philippines so sometimes people ask questions simply because they wish some sort of contact with us before spending their money. Especially because our prices seem too good to be true. If that is the case, then please read 為什麼這麼便宜 and if you still have doubts, please say so directly rather than asking questions such as: “多少DNA測試成本?” We can provide references to ease your mind.

You will obtain fastest results when you contact us via the email form on our 聯繫我們 page as that email queue is available to all staff. If you need assistance in selecting a test, please take the time to tell us enough about your situation for us to make a proper recommendation. 例如:

  • The reason you are seeking the test, (例如. 子女撫養費, 遺產, immigration, paternity fraud, sexual assault etc.) and why you need a DNA test to resolve the situation (例如. man denies he is the father, a man you had never met before showed-up at the funeral claiming to be the son of the deceased)
  • If the child is already born and if so, his/her gender and age.
  • Your relationship to the child (father, 母親, grandmother, 等等) and whether you are the custodial parent.
  • If the other test participants are all available to provide specimens and are willing to do so. Please alert us to special circumstances such as multiple potential fathers.
  • Whether the test results will be used for official purposes i.e. by a government agency or court of law and the name of your attorney, 如果有的話.

As you can see by the above, text messages are too short and phone calls too time consuming to be suitable for initial consultations. You need to take the time to organize and present your information in order to help us to help you.

Regardless of how you contact us, email is the most effective way for us to reply as we are able to copy/paste links and attach documents and screenshots. Text messages are only useful if both the question and answer fit in a sentence or two.

We are here to assist you but please keep in mind that we rely on self-service to keep our prices low. If we hire a large support staff then we must charge more to cover their salaries. , always, Always, ALWAYS browse the website, read the product descriptions and if you do not find your answer, perform a search to see if your question has already been answered before contacting us for support.

Questions about an order you already placed? Please log into your account and check your order status and order notes as that is where we enter routine information such as whether we have received your payment and shipment tracking info.

General questions, such asWhat Happens Next” 和 “How Long to Receive my Test Resultsare well covered in theAfter You Buysection of our 常問問題. If you have any questions about your order that are not answered by our 常問問題, please email us via our Contact Us form. Please be sure to include your order number and the email used when you ordered.

Calling and texting for information about a specific order is discouraged as support staff are required to reply by entering notes into your order notes online (which automatically sends a copy to you via email) so it is better for them to have your question in front of them in email form.

Please help us keep our prices low by checking your order and our FAQ before emailing.